Our main interest is that you are completely satisfied with the product you ordered.

If you are not satisfied with your purchase and wish to return, change or a refund please follow these guidelines.

All returns or exchanges must be made within the first 30 days of receiving your order.

Fill out the return form on this link: RETURN FORM

General terms and conditions for changes and returns

• If you received a product that is not detailed on your order, send an email the address mentioned above, so we can process your claim, you must fill out the aforementioned form.

• Exchanges must be made for items of equal or lesser value. If the value of the exchange for an item of lesser value generates you a credit to your account for the difference.

• If the item that you want to exchange is out of stock, you will be contacted by email. However, if there is no response within five (5) working days, the exchange will be processed as a return.

• All returned items must be in perfect cosmetic condition.

• We do not accept items washed, worn, used, and without the original labels that receive the product, they must be in perfect condition. If an item that is returned does not meet the above conditions, it will be rejected and returned to the customer at his or her expense.

• The shipping costs of a return or exchange are paid for by the customer.

• If the return or exchange is for factory defective products, HappyHill will pay for the shipping and handling.

• Items that are defective

• The reason why it is claimed defective

• The order number

• Name

• Email address

Garment care as shown in the label must be followed as per indicated, if it is detected negligence the claim will be automatically rejected.

If the defect is accepted, or we confirm the order was delivered with the wrong product, we will contact you by email in the next 5 business days.

The refund will be processed or the defective product replaced within 7 business days.

In this case, HappyHill will cover the shipping and handling of the product.

Exchanges, returns or claims that do not meet the information detailed above will not be processed. If the return, exchange or claim dont comply with the above requirements, the claim is denied, and the product is returned at customer expense.

SALES, CLEARANCE AND PROMO ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.

Delivery Policy